MGT510 Total Quality Management Notes, MCQs & Assignments | Query Point Official

MGT510 ||| Total Quality Management

MGT510 – Total Quality Management focuses on improving organizational processes, quality standards, and customer satisfaction. The course covers TQM principles, quality tools, and continuous improvement strategies.

Course Introduction

Total Quality Management provides students with techniques to manage quality in products, services, and organizational processes. It emphasizes employee involvement, process optimization, and meeting customer expectations.

Course Learning Objectives

• Understand the principles of TQM
• Learn quality management tools and techniques
• Analyze processes for continuous improvement
• Study quality standards and certification processes
• Apply TQM principles to enhance customer satisfaction

Major Topics / Syllabus

• Introduction to Total Quality Management
• Principles and Philosophy of TQM
• Quality Planning and Quality Control
• Quality Tools: Checklists, Pareto, Fishbone Diagram
• Statistical Process Control (SPC)
• Continuous Improvement (Kaizen)
• ISO Standards and Quality Certification
• Employee Involvement in Quality
• Customer Satisfaction Measurement
• Case Studies of TQM Implementation

TQM & Practical Focus

• Applying quality tools in processes
• Monitoring and controlling product/service quality
• Problem-solving using quality techniques
• Process improvement initiatives
• Compliance with quality standards

Practice Areas

• MCQs on TQM principles
• Short questions on quality tools
• Long questions on continuous improvement case studies
• Practical exercises for process optimization
• Scenario-based problem-solving questions

Exam Preparation Tips

• Revise all TQM principles and tools
• Practice SPC and quality control techniques
• Study ISO standards and certifications
• Review past case studies and examples
• Solve MCQs and practice short & long questions

MGT510 Total Quality Management MCQs

MGT510 MCQs (click here)

MGT510 Short & Long Questions

Total Quality Management Questions (click here)

Assignment Questions

Assignments (click here)

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