In organizations, communication means sharing information, thoughts, and words with other people and groups at work. There are many things that go into effective communication, such as the type of communication (spoken, nonverbal, written), the level of communication (upward, downward, lateral), and getting past possible hurdles (such as language barriers, cultural differences, and noise). Your Task: Thoroughly read each “scenario” given in the table and identify the level, type, or barrier of communication, if any, that applies to the scenario. Along with your identified level, type, or barrier, you must give a short justification of how it applies to that situation.
In organizations, communication means sharing information, thoughts, and words with other people and groups at work. There are many things that go into effective communication, such as the type of communication (spoken, nonverbal, written), the level of communication (upward, downward, lateral), and getting past possible hurdles (such as language barriers, cultural differences, and noise).
Your Task:
Thoroughly read each “scenario” given in the table and identify the level,
type, or barrier of communication, if any, that applies to the
scenario.
Along with your identified level, type, or barrier, you must give a short
justification of how it applies to that situation.
Make sure to give your answer in the table given below:
Sr. |
Scenario’s |
Answer |
Justification |
Example |
The CEO of the company gave a live broadcast to all workers to
talk about the new goals and vision of the company.
|
Downward
Communication
|
The scenario includes information moving from the boss to the
lower-level workers. |
1 |
During lunch break, two co-workers are having a casual chat
about a new project idea they want to pitch to their boss.
|
|
|
2 |
The HR department sends an email to all workers with a PDF file
attached that explains changes to the company's benefits plan.
|
|
|
3 |
Two co-workers from different countries are trying to talk
about a project, but they can't understand each other because
they speak different languages. |
|
|
4 |
It's hard for people in an open office to concentrate on a
conference call because of the loud construction noise outside.
|
|
|
5 |
Because of rules about working from home, an employee joined a
virtual team meeting through videoconferencing.
|
|
|
Solution:
Sr. |
Scenario |
Answer |
Justification |
1 |
During lunch break, two co-workers are having a casual chat
about a new project idea they want to pitch to their boss. |
Lateral |
The communication is happening between peers or coworkers. |
2 |
The HR department sends an email to all workers with a PDF file
attached that explains changes to the company's benefits
plan. |
Downward |
Information is flowing from a higher level (HR) to lower levels
(workers). |
3 |
Two co-workers from different countries are trying to talk
about a project, but they can't understand each other because
they speak different languages. |
Barrier (Language) |
Communication is hindered by a language difference, creating a
barrier. |
4 |
It's hard for people in an open office to concentrate on a
conference call because of the loud construction noise
outside. |
Barrier (Noise) |
The loud construction noise acts as a barrier to effective
communication. |
5 |
Because of rules about working from home, an employee joined a
virtual team meeting through videoconferencing. |
Virtual (Written) |
The communication is happening virtually through
videoconferencing, and it's in a written format (video
call). |
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