Business and Technical English MCQs | ENG201 MCQs | Set 6
Business and Technical English MCQs | ENG201 MCQs | Set 6
MCQs (Multiple Choice Questions)
1) Letters are usually just one page and consist of
three sections _________.
a) Salutation, subject matter, references
b) Front matter, summary, conclusion
c) Body, references, end matter
d) Front matter, body, end matter
Correct Answer:
The correct answer is 'c'.
Explanation:
Letters are typically structured into three sections: front matter (which includes the date, sender's address, and recipient's address), body (the main content of the letter), and end matter (which includes the closing and the sender's signature). This structure ensures that the letter is organized and conveys information in a clear and orderly manner.
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2) Which of the following is used in a letter to emphasize a point or to include a brief personal message?
a) Foot notes
b) Post script
c) End notes
d) All of the above
Correct Answer:
The correct answer is 'b'.
Explanation:
In a letter, a postscript (P.S.) is used to include a brief personal message or to emphasize a point that wasn't included in the main body of the letter. It's placed after the closing and the signature, and it's a way to add additional information that might have been forgotten or to emphasize a last-minute thought.
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3) Which of the following should be essentially considered during speeches and presentations?
a) Dress
b) Time
c) Appearance
d) Microphone
Correct Answer:
The correct answer is 'b'.
Explanation:
During speeches and presentations, it's essential to consider the factor of time. Delivering content within the allotted time frame is important to keep the audience engaged and to ensure that the presentation flows smoothly. Managing time effectively also shows respect for the audience's schedule and expectations. While other factors like dress, appearance, and microphone usage are important, ensuring that the presentation stays within the designated time is crucial for a successful delivery.
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4) Which of the followings use Salutations?
a) Memorandums
b) Letters
c) Informal speech
d) Proposals
Correct Answer:
The correct answer is 'b'.
Explanation:
Salutations are typically used in letters. A salutation is the greeting at the beginning of a letter that addresses the recipient. It's a way to establish a polite and formal tone and to address the recipient appropriately. While other forms of communication like memorandums, informal speech, and proposals might have their own ways of opening or greeting, the use of salutations is most commonly associated with letters.
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5) What strategies should be opted for writing to Technicians?
a) Keep introductions and background information brief
b) Make information accessible
c) Provide short definitions or explanations of any unfamiliar term
d) All of the above
Correct Answer:
The correct answer is 'd'.
Explanation:
When writing to technicians, all of the mentioned strategies should be opted for. Keeping introductions and background information brief, making information easily accessible, and providing short definitions or explanations for unfamiliar terms are important strategies for effectively communicating with technicians. Technicians typically require concise and specific information, so employing these strategies helps ensure that the message is clear, relevant, and easy for them to understand.
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6) Claim letter is also called:
a) Transmittal letter
b) Credit refusing letter
c) Adjustment letter
d) Complaint letter
Correct Answer:
The correct answer is 'd'.
Explanation:
A claim letter is also commonly referred to as a complaint letter. It is a type of communication where the sender expresses dissatisfaction, raises concerns, or makes a complaint about a product, service, or situation. Claim letters typically seek resolution, compensation, or a response to the issues raised in the letter.
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7) Which of the following can be defined as follows?
“It is not merely politeness with mechanical insertion of ‘please’ and ‘Thank You’ rather it is politeness that grows out of respect and concern for others.”
a) Clarity
b) Courtesy
c) Consideration
d) Credibility
Correct Answer:
The correct answer is 'b'.
Explanation:
The provided description aligns with the concept of "Courtesy." Courtesy in communication goes beyond mere mechanical politeness and involves genuine respect, consideration, and concern for others. It encompasses using appropriate language and tone that reflect respect for the audience and their needs.
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8) Which one of these words is not a synonym for "business"?
a) capital
b) enterprise
c) project
d) venture
Correct Answer:
The correct answer is 'a'.
Explanation:
While "capital" is related to business as a financial resource, it is not a direct synonym for "business." The terms "enterprise," "project," and "venture" are more closely associated with business activities and undertakings.
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9) Which format should be used if the document will be sent to outside individuals?
a) Letter
b) Presentation
c) Memorandum
d) Manuscript
Correct Answer:
The correct answer is 'a'.
Explanation:
If the document will be sent to outside individuals, the appropriate format to use is a letter. Letters are commonly used for external communication, addressing recipients who are not part of the same organization. They are formal and suitable for conveying information, requests, proposals, or other messages to individuals or entities outside your organization.
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10) Which of the followings are like good mail order forms, although they also provide more room for explaining special needs?
a) Order letters
b) Adjustment letters
c) Inquiry letters
d) Deposit letters
Correct Answer:
The correct answer is 'a'.
Explanation:
Order letters are like good mail order forms, although they also provide more room for explaining special needs. An order letter is used to request products or services from a supplier or vendor. It outlines the specific items, quantities, and terms desired by the buyer. While order letters serve a similar purpose to mail order forms, they offer the flexibility of including additional details and explanations for any special requirements or instructions.
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