Business and Technical English MCQs | ENG201 MCQs | Set 8
Business and Technical English MCQs | ENG201 MCQs | Set 8
MCQs (Multiple Choice Questions)
1) Where can we apply seven C’s?
a) To Non verbal communication
b) To Oral communication
c) To Written communication
d) To written and oral communication
Correct Answer:
The correct answer is 'c'.
Explanation:
The seven C's (Clearness, Conciseness, Concreteness, Correctness, Coherence, Completeness, and Consideration) are primarily applied to written communication. These principles help ensure that written messages are effective, coherent, and easily understood by the audience. While some of these principles might also apply to oral and nonverbal communication, they are specifically associated with improving the clarity and impact of written messages.
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2) Which of the following is the process of drafting your message?
a) Planning
b) Composing
c) Editing
d) Revising
Correct Answer:
The correct answer is 'b'.
Explanation:
The process of drafting your message is called "Composing." This involves putting your ideas, thoughts, and information into written form, creating the initial content of your message. After composing, the message goes through stages like editing, revising, and finalizing before it is ready to be sent or presented.
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3) Which of the following consists of four parts: a buffer, reasons supporting the negative decision, clear, diplomatic statement of the negative decision and a helpful, friendly, and positive close?
a) Direct plan
b) Indirect plan
c) Business plan
d) Strategic plan
Correct Answer:
The correct answer is 'b'.
Explanation:
The structure consisting of a buffer, reasons supporting the negative decision, a clear and diplomatic statement of the negative decision, and a helpful, friendly, and positive close is associated with the "Indirect plan." This plan is often used in business communication to convey negative news or decisions in a considerate and effective manner.
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4) Which of the following presents the main idea before the supporting data?
a) Strategic plan
b) Indirect plan
c) Direct plan
d) Business plan
Correct Answer:
The correct answer is 'c'.
Explanation:
The Direct plan presents the main idea before the supporting data. This approach is often used when delivering positive or neutral news because it provides the main message upfront and then follows with the supporting details. It is straightforward and allows the reader to quickly understand the main point of the communication.
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5) Which Three roles does an audience play?
a) Decision makers, Implementers, Managers
b) Decision makers, Advisors, Implementers
c) Decision makers, Advisors, Lawyers
d) Advisors, Implementers, Players
Correct Answer:
The correct answer is 'b'.
Explanation:
An audience can play three key roles: decision makers, advisors, and implementers. Decision makers are responsible for making choices or taking actions based on the information presented. Advisors provide input and suggestions to the decision makers. Implementers are the individuals who carry out the decisions or actions resulting from the communication. These roles are crucial to understanding how the message will impact the audience and what their role is in the communication process.
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6) Which section of a résumé creates most disagreements among experts about its relative advantages and disadvantages?
a) Skills
b) Work experience
c) Career objective
d) Education
Correct Answer:
The correct answer is 'c'.
Explanation:
Among the sections of a résumé, the "Career objective" section often creates the most disagreements among experts about its relative advantages and disadvantages. This section is debated because some experts believe that a clear career objective can help focus the résumé, while others argue that it can limit the candidate's potential by narrowing down the opportunities. The inclusion and wording of the career objective can vary depending on the individual's circumstances and the industry norms.
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7) Which of the following should be done when writing recommendation letters?
a) Include only relevant and factual information.
b) Avoid value judgments.
c) Balance criticisms with favorable points.
d) All of the above
Correct Answer:
The correct answer is 'd'.
Explanation:
When writing recommendation letters, it's important to include only relevant and factual information, avoid value judgments, and balance criticisms with favorable points. Recommendation letters should provide an honest and balanced assessment of the individual's qualifications, skills, and suitability for the position or opportunity being recommended for. It's important to maintain professionalism and provide a well-rounded perspective in the letter.
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8) Which one of the following options should be used during business correspondence?
a) Choppy sentences
b) Passive sentences
c) Bias-free language
d) Clichés
Correct Answer:
The correct answer is 'c'.
Explanation:
During business correspondence, it is important to use bias-free language. Bias-free language avoids discriminatory or offensive terms and promotes inclusivity and respect. It ensures that communication is sensitive to diverse audiences and does not inadvertently convey any form of bias or discrimination.
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9) Which one of the following can create immense difference between class room communication and job communication?
a) Age of audience
b) Behavior of udience
c) Size of audience
d) None of the above
Correct Answer:
The correct answer is 'b'.
Explanation:
The behavior of the audience can create an immense difference between classroom communication and job communication. In a classroom setting, students may have a different level of engagement, attention, and responsiveness compared to a professional audience in a job setting. Job communication often involves addressing colleagues, superiors, clients, or stakeholders, who might have different expectations and behaviors compared to students in a classroom environment.
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10) Which of the following is generally organized by direct approach and receives a favorable reaction?
a) Business message
b) Bad news message
c) Good news message
d) Routine message
Correct Answer:
The correct answer is 'c'.
Explanation:
A good news message is generally organized by the direct
approach and receives a favorable reaction. The direct
approach involves delivering the main point upfront, and in
the case of a
good news message, the positive information is
presented immediately. This approach is suitable for
conveying positive or neutral information that is likely to
be well-received by the recipient.
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