Business and Technical English MCQs | ENG201 MCQs | Set 2
Business and Technical English MCQs | ENG201 MCQs | Set 2
MCQs (Multiple Choice Questions)
1) Which Three types of readers usually exist?
a) Phantom Readers, Future Readers, Complicated Readers
b) Future Readers, Complex Readers, Complicated Readers
c) Future Readers, Complex Readers, Technical Readers
d) Phantom Readers, Future Readers, Complex Readers
Correct Answer:
The correct answer is 'c'.
Explanation:
Future Readers: These are individuals who will read your written communication at a later time. When you're writing, you need to consider the fact that your audience might not read the text immediately after it's produced. Anticipating the needs and questions of future readers is important to ensure your writing remains relevant and understandable.
Complex Readers: Complex readers are those who have some understanding of the subject matter but might require more detailed or nuanced information to fully comprehend the content. They are not beginners, but they need more in-depth explanations and analyses to engage with the material effectively.
Technical Readers: Technical readers are individuals who possess specialized knowledge or expertise in a particular field. They are familiar with technical terms, concepts, and jargon related to that field. When writing for technical readers, it's important to provide accurate and detailed information that aligns with their level of expertise.
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2) To whom usually good will letters are written?
a) Customer
b) Manager
c) Director
d) Chairman
Correct Answer:
The correct answer is 'a'.
Explanation:
Goodwill letters are typically written to customers or clients. These
letters aim to express appreciation, build positive relationships,
address concerns, or acknowledge loyalty. They are a way for
businesses to enhance customer satisfaction and maintain a favorable
image. Writing goodwill letters to customers helps strengthen the
rapport between the company and
its clients.
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3) If your message is specific, definite and vivid; which of the following principle has been applied?
a) Completeness
b) Correctness
c) Conciseness
d) Concreteness
Correct Answer:
The correct answer is 'd'.
Explanation:
When your message is specific, definite, and vivid, you are applying the principle of concreteness. Concreteness involves using clear and tangible details, facts, and examples to make your communication more vivid and easily understandable to your audience. This principle helps prevent ambiguity and ensures that your message is communicated effectively.
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4) Which guideline should be followed to ensure Courtesy?
a) Be sincerely tactful, thoughtful and appreciative
b) Use expressions that show respect
c) Omit irritating expressions
d) All of the above
Correct Answer:
The correct answer is 'd'.
Explanation:
Following these guidelines—being sincerely tactful, thoughtful, and appreciative; using expressions that show respect; and omitting irritating expressions—helps ensure courtesy in communication. Courtesy involves being respectful, considerate, and polite in your interactions with others, and these guidelines contribute to maintaining a positive and respectful tone in your communication.
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5) Which of the following factors enables you to evaluate the effectiveness of your message?
a) Feedback
b) Encoding
c) Transmission
d) Decoding
Correct Answer:
The correct answer is 'a'.
Explanation:
Feedback is the factor that enables you to evaluate the effectiveness of your message. Feedback refers to the responses, reactions, or information you receive from your audience after they have received and interpreted your message. It helps you gauge whether your message was understood as intended and whether your communication goals were achieved. Effective communication involves a continuous loop of sending messages and receiving feedback to ensure successful information transfer.
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6) Which of the following can make a meeting unsuccessful?
a) Deciding on purpose before the meeting
b) Selecting participants for the meeting
c) Holding a meeting when a memo or other business message would have done the job.
d) All of the above
Correct Answer:
The correct answer is 'c'.
Explanation:
Holding a meeting when a memo or other business message would have been more appropriate can make a meeting unsuccessful. Meetings should be convened for specific purposes that require group discussion, decision-making, or interaction. If the same objectives can be achieved through a memo or other written communication, holding a meeting can be inefficient and wasteful of participants' time. Ensuring that meetings are necessary and well-structured contributes to their success.
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7) Which of the following is an essential component of the employment process?
a) Reflections
b) References
c) Fractions
d) Recommendations
Correct Answer:
The correct answer is 'b'.
Explanation:
References are an essential component of the employment process. When applying for a job, employers often request references from candidates to verify their qualifications, work experience, and character. References are individuals who can vouch for the candidate's skills, capabilities, and suitability for the position. They provide insights into the candidate's professional history and help employers make informed hiring decisions.
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8) Which of the following is the basis of Courtesy?
a) Inclined attitude
b) Biased attitude
c) You-attitude
d) Offensive attitude
Correct Answer:
The correct answer is 'c'.
Explanation:
The basis of courtesy in communication is the "you-attitude." This means focusing on the needs, interests, and perspectives of the audience or recipient of your message. Instead of being self-centered or using an "I" or "me" perspective, adopting a "you" perspective shows respect and consideration for the reader or listener. It helps create a positive and reader-centered tone in communication.
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9) Which of the followings are included in Functional words?
a) Conjunctions, prepositions, nouns, pronouns
b) Conjunctions, prepositions, articles, pronouns
c) Conjunctions, prepositions, articles, adjectives
d) Conjunctions, interjections, articles, pronouns
Correct Answer:
The correct answer is 'b'.
Explanation:
Functional words are words that serve a grammatical function,
such as connecting words (conjunctions), words that
show relationships (prepositions), words that indicate
specificity
(articles), and words that replace nouns (pronouns).
Adjectives and interjections are not typically included in
functional words.
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10) A fault in the communication procedure where the meaning of the message is lost “in translation” from intention to language or from language to understanding is called ___________________.
a) Distortion
b) Noise
c) Redundancy
d) Feedback
Correct Answer:
The correct answer is 'a'.
Explanation:
A fault in the communication procedure where the meaning of the message is lost "in translation" from intention to language or from language to understanding is called distortion. Distortion refers to any alteration or misinterpretation of the message that occurs during the process of communication, leading to a mismatch between the intended message and its received interpretation. Noise, on the other hand, refers to any external or internal factors that interfere with the clear transmission of the message.
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