Business and Technical English MCQs | ENG201 MCQs | Set 10
Business and Technical English MCQs | ENG201 MCQs | Set 10
MCQs (Multiple Choice Questions)
1) How the credibility of the communicator can be systematically analyzed?
a) Through written communication
b) Through communication probe
c) Through oral communication
d) Through non verbal communication
Correct Answer:
The correct answer is 'b'.
Explanation:
The credibility of the communicator can be systematically analyzed through communication probes, which involve asking questions, seeking feedback, or conducting interviews to gauge how the communicator is perceived by others. Communication probes help gather information about the communicator's expertise, trustworthiness, and effectiveness in conveying their message, both verbally and through written communication.
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2) What is meant by the term 'Connotative'?
a) It refers to the literal meaning of words.
b) It refers to the associations that are connected to a certain word.
c) It refers to general meaning of words.
d) It refers to cognitive meaning of words.
Correct Answer:
The correct answer is 'b'.
Explanation:
The term 'Connotative' refers to the associations, emotions, feelings, or subjective meanings that are connected to a certain word beyond its literal definition. Connotations can vary based on cultural, personal, or contextual factors, and they add layers of meaning to words beyond their basic dictionary definitions.
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3) In which of the following message categories would you place sales and marketing messages?
a) Persuasive
b) Positive
c) Negative
d) Routine
Correct Answer:
The correct answer is 'a'.
Explanation:
Sales and marketing messages are typically placed in the category of "Persuasive" messages. These messages aim to persuade and convince the audience to take a specific action, such as purchasing a product, subscribing to a service, or supporting a particular idea. The goal is to influence the audience's behavior or decision-making.
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4) Which plan or model is mostly used in business messages?
a) The logical plan or its variation
b) The emotional appeal or its variation
c) The AIDA model or its variation
d) All of the above
Correct Answer:
The correct answer is 'a'.
Explanation:
The logical plan, also known as the deductive plan, is mostly used in business messages. This plan presents the main idea first, followed by supporting details and explanations. It is a structured and effective approach for conveying information in a clear and organized manner. The other options mentioned (emotional appeal and AIDA model) may be used as part of the content strategy but are not the primary plan or model for structuring business messages.
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5) Which of the following you shoild avoid when you are responding to a claim and your company is at fault?
a) Keeping lines of communication open
b) Making a big apology
c) Acknowledging receipt of customer's claim
d) Sympathizing with the customer's inconvenience
Correct Answer:
The correct answer is 'a'.
Explanation:
When responding to a claim where your company is at fault, it's important to acknowledge the issue and apologize for the inconvenience, but making a big apology might not be necessary. While expressing genuine regret is important, going overboard with apologies might make the situation seem insincere or exaggerated. It's essential to strike a balance in addressing the customer's concerns and offering appropriate solutions without making the apology overly dramatic.
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6) True courtesy involves being aware not only of the perspectives of others, but also their ________.
a) mood
b) emotion
c) feelings
d) tone
Correct Answer:
The correct answer is 'c'.
Explanation:
True courtesy involves not only understanding the perspectives of others but also being sensitive to their feelings. It goes beyond just acknowledging someone's point of view and extends to recognizing and respecting their emotions and sentiments in various situations.
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7) ________ can be achieved if the document is theoretically accurate and represents the subject very well.
a) Document Accuracy
b) Stylistic Accuracy
c) Technical Accuracy
d) Structural clarity
Correct Answer:
The correct answer is 'c'.
Explanation:
Technical accuracy refers to the precision and correctness of the content within a document, ensuring that the information presented is factually accurate, free from errors, and represents the subject matter well. It involves attention to detail, thorough research, and adherence to established standards to ensure the information is reliable and credible.
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8) Choose the correct option from the following:
An Order letter is also known as a ________ or purchase order letter. It begins the paper trail of a specific purchase.
a) OL
b) LO
c) PO
d) OP
Correct Answer:
The correct answer is 'c'.
Explanation:
An Order Letter is also known as a Purchase Order (PO) letter. It is a formal communication used in business to initiate the purchase of goods or services. The Purchase Order letter serves as a written confirmation of a specific purchase request and begins the process of ordering goods or services from a supplier or vendor.
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9) An effective oral presentation is carefully planned with your objectives in mind and pays close attention to the ________.
a) Demands of your audience
b) Reader questions
c) Professional objectives
d) None of the above
Correct Answer:
The correct answer is 'a'.
Explanation:
An effective oral presentation is carefully planned with your objectives in mind and pays close attention to the demands, interests, and preferences of your audience. This ensures that your presentation is tailored to meet the needs of your listeners and is more likely to be successful in conveying your message.
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10) ________ carry out the decisions that have been made.
a) Implementers
b) Decision makers
c) Advisors
d) All of the given
Correct Answer:
The correct answer is 'a'.
Explanation:
Implementers are individuals or groups who carry out the decisions that have been made. They are responsible for putting plans into action and ensuring that the intended outcomes are achieved.
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