Business Communication MCQs | ENG301 MCQs | Set 3
Business Communication MCQs | ENG301 MCQs | Set 3
MCQs (Multiple Choice Questions)
1) Which form of communication would be best if you want to discuss a new marketing campaign with fellow directors based in Karachi, Islamabad, and Multan?
a) Presentation
b) Report
c) Email
d) Video-conferencing
Correct Answer:
The correct answer is 'd'.
Explanation:
Video-conferencing would be the best form of communication if you want to discuss a new marketing campaign with fellow directors in different locations like Karachi, Islamabad, and Multan. It allows for real-time, face-to-face interaction and collaboration, overcoming geographical barriers and facilitating effective communication and discussion.
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2) Communication starts with:
a) Feedback
b) Channel
c) Message
d) Sender
Correct Answer:
The correct answer is 'a'.
Explanation:
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3) __________ type of flow takes place between peers in organizations in order to solve problems.
b) Horizontal
c) Downward
d) Vertical
Correct Answer:
The correct answer is 'b'.
Explanation:
Horizontal communication flow takes place between peers or colleagues at the same organizational level. It is often used for problem-solving, coordination, and collaboration among individuals or teams who have similar roles or responsibilities within the organization.
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4) Electronic theory is also known as ________ .
a) Scientific
b) Mathematical
c) Environmental
d) Social
Correct Answer:
The correct answer is 'b'.
Explanation:
Electronic theory, often associated with fields like electrical engineering and electronics, relies heavily on mathematical principles and models to describe and understand the behavior of electronic circuits and systems. Therefore, it is sometimes referred to as mathematical theory.
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5) In case of written communication illegible writing or bad photocopies lead to miscommunication. This is an example of:
a) Physical Barrier
b) Psychological Barrier
c) Perception Barrier
d) Emotional Barrier
Correct Answer:
The correct answer is 'a'.
Explanation:
Illegible writing and poor photocopies are examples of physical barriers to written communication because they relate to the tangible and visible aspects of the communication medium, making it difficult for the recipient to decipher the message due to physical issues with the text or document.
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6) Rhetorical theory says that communication is ________.
a) Neutral
b) Straight
c) Linear
d) Circular
Correct Answer:
The correct answer is 'd'.
Explanation:
Rhetorical theory suggests that communication is a circular process, where the sender, message, and receiver are all interconnected and influence each other in a dynamic way. It's not a one-way, linear process but rather a continuous and interactive exchange of ideas and persuasion.
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7) All given points are prefatory parts of a formal report expect _____.
a) Cover
b) Title fly
c) Letter of authorization
d) Notes
Correct Answer:
The correct answer is 'd'.
Explanation:
Notes are typically not considered prefatory parts of a formal report. The prefatory parts of a formal report typically include the cover, title fly, and letter of authorization, which provide essential information about the report's content and authorization. Notes, on the other hand, are usually found at the end of a report and provide additional information or references rather than serving as prefatory elements.
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8) A business report is a ________:
a) Impartial, objectives, planned presentation of facts
b) Orderly, objective message used to convey information
c) Objective message use to assist in decision making
d) All of the above
Correct Answer:
The correct answer is 'd'.
Explanation:
A business report is typically an impartial, objective, planned presentation of facts. It is an orderly, objective message used to convey information and is often intended to assist in decision-making. Therefore, all of the options provided are accurate descriptions of a business report.
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9) For effective communication, which of the following steps are necessary before writing a message?
a) Analyze your audience - readers or listeners, outline - organize - your message
b) Define the purpose of the message
c) Choose the ideas to include, collect al l the facts to break up these ideas.
d) All of these
Correct Answer:
The correct answer is 'd'.
Explanation:
For effective communication, it is necessary to perform all the mentioned steps before writing a message.
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10) Voice mail is useful because.
a) All of these
b) It is especially useful for goodwill and other positive message
c) It is most effective for short message
d) It solves time-zone difficulties
Correct Answer:
The correct answer is 'a'.
Explanation:
Voice mail is particularly useful for conveying goodwill and positive messages because it allows for a personal touch in communication. However, it can also be used for various other purposes, such as leaving short messages, addressing time-zone differences, and more, as mentioned in the options. So, while option (b) highlights a specific benefit, option (a) "All of these" covers the broader range of uses for voice mail.
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